Frequently Asked Questions

Question 1

How do I get an estimate?

Accepted Answer

You can request a free estimate by visiting our shop at 765 E. New Circle Road, Lexington, KY, calling us at 1-859-317-8545, or submitting a photo estimate request online. We'll review your vehicle's damage and provide a detailed estimate at no charge.

Question 2

Is the estimate really free?

Accepted Answer

Yes — our estimates are always 100% free with no obligation. We believe you deserve to know the full scope and cost of repairs before committing to anything.

Question 3

Can I submit photos instead of bringing my car in?

Accepted Answer

Absolutely. We offer photo estimate assistance so you can submit images of the damage from your phone or computer. This is especially helpful when working with your insurance company. Visit our Photo Estimate Assistance page to get started.

Question 4

Do you work with my insurance company?

Accepted Answer

Yes, we work with all major insurance companies. Our team has extensive experience navigating the claims process and will help coordinate directly with your insurer to make the process as smooth as possible for you.

Question 5

Do I have to use the shop my insurance company recommends?

Accepted Answer

No. In most states, including Kentucky, you have the right to choose your own repair shop. You are not required to use a shop on your insurance company's preferred list. We will work with your insurer regardless of whether we are on their list.

Question 6

What is a DRP (Direct Repair Program)?

Accepted Answer

A DRP is an agreement between a repair shop and an insurance company where the shop agrees to certain pricing and procedures in exchange for referrals. While we work with all insurers, we are an independent shop — meaning our loyalty is to you, not the insurance company.

Question 7

Will you help me file my insurance claim?

Accepted Answer

We can guide you through the process and communicate with your adjuster on your behalf. We have experience with all major carriers and know how to document damage properly to support your claim.

Question 8

How long will my repair take?

Accepted Answer

Repair time depends on the extent of the damage and parts availability. Minor repairs may take 1–3 days, while more significant collision damage can take 1–2 weeks or longer. We will give you a realistic timeline upfront and keep you updated throughout the process.

Question 9

Will my car look the same as before the accident?

Accepted Answer

Our goal is to restore your vehicle to its pre-accident condition. We use quality parts and materials and match your paint color precisely so the repair is seamless.

Question 10

Do you use OEM or aftermarket parts?

Accepted Answer

We use OEM (Original Equipment Manufacturer) parts whenever possible to ensure the best fit and quality. In some cases, your insurance policy may specify aftermarket parts — we will always discuss your options with you before proceeding.

Question 11

Do you offer a warranty on repairs?

Accepted Answer

Yes. We stand behind our work. Ask us about our warranty coverage when you bring your vehicle in — we want you to drive away with complete confidence.

Question 12

Where are you located?

Accepted Answer

We are located at 765 E. New Circle Road, Lexington, KY 40505. We are open Monday through Friday, 7:30 am to 5:00 pm.

Question 13

Are you a family-owned business?

Accepted Answer

Yes! Collision Masters of Lexington is a family-owned and operated shop. We treat every customer like family and take personal pride in every vehicle we repair.

Question 14

What types of vehicles do you repair?

Accepted Answer

We repair most makes and models of passenger cars, trucks, and SUVs. If you have a question about a specific vehicle, give us a call at 1-859-317-8545 and we will be happy to help.

Getting an Estimate

Insurance & Claims

The Repair Process

About Our Shop

Still have questions?