Frequently Asked Questions

If it can be repaired, our team will do it. We can handle everything from minor collision-related issues like broken headlights and dents to more severe problems like misalignment and electrical system damage. We use paintless dent repair methods when possible to provide a faster, more cost-effective dent removal solution.

We promise to treat your vehicle like one of our own, but the interior may be inaccessible during different stages of the repair process. We suggest you remove any items you may need while your car is at our collision center, including important documents and phone chargers.

OEM (Original Equipment Manufacturer) parts are manufactured by the company that produced your vehicle, while aftermarket parts are made by third-party companies using the OEM design. It’s similar to the difference between brand names and generic products. The basic idea is the same, but the final product may differ slightly. We ensure all parts we use, whether OEM or aftermarket, are top-quality.

The amount of time to repair your car depends largely on the damage type. After your insurance company authorizes our estimate, we will order the necessary parts and begin work once they arrive. It’s not uncommon for hidden damage to be discovered during repairs, adding to the overall time frame. Rest assured that we will keep you in the loop and obtain your permission before beginning additional work.

Most estimates take about half an hour to complete. An estimator thoroughly inspects your vehicle, taking note of all damage, and describes what work needs to be done, the required parts, and an anticipated amount of labor. Experience plays a role in the accuracy of your estimate, and our team has several years of hands-on experience to rely on.

The deductible is the portion of repair costs you’re responsible for and can be found in your insurance policy. If you have questions about your deductible, your insurance agent will be able to assist you.

Car insurance companies often suggest a collision repair center, but you are not required to take your vehicle there. Your insurance company wants to resolve the situation quickly and inexpensively. Still, it would be best to choose a collision center near Lexington, KY, that you feel confident will provide you with the best service. Collision Masters of Lexington is proud to provide industry-leading service at competitive prices.

Contact your insurance company with details about the accident; many companies offer online claims and photo estimate services. You can expedite the process by having as much information as possible, including police reports and the other driver’s name and contact number.

Navigating car insurance claims can be complex, but we work with all insurance companies to make the process easier.